Terms & Conditions

Terms & Conditions: 

All products sold on this website are for tobacco use only.

Please note, that due to COVID-19, we are taking all required precautions to keep ourselves and you safe. During these times it’s possible that your order could be delayed by 1-3 business days. Thank you very much for your patience and understanding. Stay strong, healthy, and safe! 

By using, accessing, or purchasing from this website (twbox.net), which is owned and operated by TWB, you acknowledge that you have read, understood, and agree to the following Terms of Service (“Terms” or “Agreement”). If, at any time, you do not agree to these Terms, please do not use this Site. TWB reserves the right to revise these Terms at any time by updating this posting.

Please read and review these Terms periodically. As a condition of your use of this Site, you agree that you are at least 21 years of age or are visiting the Site and that you possess the authority to enter into a binding legal agreement.

We grant you a personal, limited, non-transferable, non-exclusive license to access and use the Site via a browser. We reserve the right to revise the products and services available on the Site and to impose rules for and limits on use of the Site or to restrict your access to part, or all, of the Site without notice. We reserve the right to revoke your access at any time for any reason, including as a result of a violation of these Terms, without notice.

TWB reserves the right to change these Terms & Conditions of use at any time without notice.

By accessing or using any part of the site, you accept these terms, without limitation or qualification. You may not use any portion of the site if you do not agree with all of the terms set forth below.

Price information found on this site is subject to change without notice.

We grant you a personal, limited, non-transferable, non-exclusive license to access and use the Site. We reserve the right, in our sole discretion and without notice to you, to revise the products and services available on the Site and to change, suspend, or discontinue any aspect of the Site, and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on use of the Site or restrict your access to part, or all, of the Site without notice or penalty. Your continued use of the Site will constitute your acceptance of any such changes.

Use of the Website

We give you permission to access and use the Site for your personal use, and to copy, distribute, and transmit the content of this Site only to the extent that such copying, distribution, and transmission is automatically done through your browser software incidentally to using the Site for your personal use. No mechanized or other systematic process for harvesting information from this Site for any purpose, including without limitation, any commercial purpose, is permitted.

Any other use, including, but not limited to the reproduction, distribution, display, or transmission of the content of this Site is strictly prohibited, unless authorized in writing. You further agree not to change or delete any proprietary notices from materials downloaded from this Site. You may print a copy of the information displayed on this Site for your personal use. That means, that except as set forth above, you may not modify, reformat, copy, display, distribute, transmit, publish, license, create derivative works from, transfer or sell any information obtained by your use of this Site. This restriction means, among other things, that you may not mirror on your own website any portion of this Site or display through your own website any results pages or other information from this Site without express written permission.

For the avoidance of doubt, you acknowledge and agree that your access to and use of the Site does not give you any right to use the name, likeness, image, signature, biographical information or any other rights of publicity or intellectual property of our celebrity spokespersons found on the Site.

We reserve the right to change any information, features, and functions of the Site without prior notice. We may deny you access to all or part of the Site without prior notice if you engage in any conduct or activities that we determine, in our sole discretion, violate this Agreement, our rights or the rights of any third party.

We may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with these Terms and TWB has no obligation to investigate the authorization or source of any such access or use of the Site.

You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to your whether or not such access to and use of the this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use.

 You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify TWB of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.

 You may receive emails regarding your account or promotions for special offers.

Billing and Payments

As a Member, you agree to the following benefits and Terms:

You must provide us and keep us up to date with accurate contact and payment information, including name, shipping address, and credit or debit card number. You are responsible for any fees or charges your issuing bank or credit card provider may charge you.

Refund Policy Summary

If you are not satisfied with the contents of your box, you have 48 hours from the day of delivery to request a Retail Value Refund as long as:

  • Box contents are in perfect condition, nothing is used, altered or missing when returned to TWB. 
  • If products are damaged during return shipment, you are responsible for those products and they are not eligible for return.
  • If any products are used, that order will not be eligible for refund/return.

If all products are received by us in good condition, you will then be issued a Retail Value Refund.  This means:

  • Refunds will be issued for only the retail cost of the box, less any discounts you received during checkout.
  • You are responsible for all postage and shipping charges incurred for the order.  This includes both original and return shipping costs.

All customers are responsible for obtaining return shipping should you choose to return your box.  You may request a return label from TWB to be emailed to you, but the charges for this label will be deducted from your Retail Value Refund.

When we receive the box, we will issue you a Retail Value Refund for the retail value of the box, less any discounts received during checkout, and minus a $15 restocking fee. 

You have 48 hours from the day of delivery to request a return.   

TWB does not refund postage and/or shipping cost due to USPS and/or UPS delays.

TWB does not refund orders due to USPS and/or UPS delays.

TWB does not refund or replace packages that have been confirmed by the USPS and/or UPS delivered to the address provided at checkout.

TWB does not refund or replace products that are confirmed as "In Transit" or "Out for Delivery" by USPS and/or UPS.

TWB is not responsible for any shipping delays incurred due to any changes in shipping instruction as requested by the customer after order has been fulfilled and/or shipped by TWB.

TWB does not provide any refunds until the product has been either returned to us or confirmed as lost in transit by either USPS and/or UPS.

Used glass items are not eligible for refunds/returns/replacements.  Should TWB determine that product has been used, it is not eligible for refunds/returns/replacements.

Customer is responsible for bringing all damaged/defective/missing/broken/etc. items to the attention of TWB during initial customer contact about the issue.  TWB will gladly assist with investigating and providing replacements and/or returns for all eligible items mentioned during initial contact.  However, once the initial ticket is closed and the issue has been resolved, should any additional items be brought to the attention of TWB after the first ticket is closed, Customer is responsible for all shipping charges incurred on any secondary shipments.

Fraudulent Orders & Identity Verification

Should an order be flagged as fraudulent by our system for any reason, someone from our Customer Service department will reach out to you to verify Identity and Billing Information provided during the checkout process.  You will have up to 24 hours from the time of this contact to provide requested information, which may include a photo of a valid government-issued ID as well as proof of payment/card verification, or your order will be canceled and refunded in full to the card provided during the checkout process.  All information provided will be kept secure and confidential and is intended to protect the card holder.  Please note that any orders flagged as fraudulent may also incur shipping delays while Identity and Billing Information are verified.

Membership

The Site is available to registered users who are 21 years and older and who have not been suspended or removed by TWB for any reason. As a Member, we reserve the right to revoke your membership for any reason, at any time, including as a result of a violation of these Terms of the Privacy Policy, without notice. Membership is void where prohibited by law.

Product Information; Limitation on Quantities

Excluding any content which may be submitted by Members from time to time, we strive to ensure that the information on the Site is complete and reliable. Certain information may contain pricing errors, typographical errors, and other errors or inaccuracies which we may correct without liability. We also reserve the right to limit quantities purchased by Members and to revise, suspend, or terminate an event or promotion at any time without notice (including after an order has been submitted and/or acknowledged). We do not guarantee that all products described on our Site will be available.

Risk of Loss

Any merchandise purchased from our Site will be shipped by a third party carrier. As a result, title and risk of loss for such merchandise will pass to you upon our delivery to the carrier.

Copyright

The technology underlying, and the entire content included in the Site, including but not limited to text, graphics, or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of TWB and is protected by copyright and other intellectual property or proprietary rights. The collective work includes works that are licensed to TWB. © 2018 TWB. All rights reserved. We do not investigate to determine if such works are accurate nor can we provide assurance that all such works are free of typographical errors. We cannot guarantee information displayed on this Site to be 100% accurate.

Trademarks

All trademarks, service marks, and trade names of TWB on the Site are trademarks or registered trademarks of TWB, or of their respective owners.

User Generated Content

By sharing, submitting and uploading any of your data, including but not limited to photographs, images, video, music, art, or comments, you grant TWB a worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, prepare derivative works of, display and perform your user data in any legal manner for the benefit of TWB.

You acknowledge and agree that you are solely responsible for all the user data that you make available through TWB. Accordingly, you represent and warrant that: (1) you have all rights, licenses, consents, and releases necessary to grant TWB the required rights to disseminate any user data, (2) neither your data nor your posting, uploading, publication, submission or transmittal of this data or TWB use of your uploaded data (or any portion thereof) on, through or by the means of TWB will infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights, or other intellectual property rights, or rights of publicity or privacy or result in the violation of any applicable law or regulation.

Warranty Disclaimer

Except as otherwise specifically provided, the site and the products offered on the site are provided on as “as is” and “as available” basis without warranties or any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, TWB disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.

TWB does not represent or warrant that the functions contained on the site will be uninterrupted or error-free, that the defects will be corrected, or that the site or the server that makes the site available are free or viruses or other harmful components. TWB does not make any warranties or representations regarding the use of the materials on the site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Applicable Law may not allow limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Neither TWB nor its celebrity spokespersons shall be liable for any indirect, incidental, special or consequential damages that result from the use of, or the inability to use, the site or materials on or provided through the site, even if TWB has been advised of the possibility of such damages. In no event will TWBs liability to you exceed the amounts that you paid to TWB in connection with your TWB membership. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, TWB shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. TWB shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, TWB shall immediately issue a credit to your credit card account in the amount of the charge.

TWB has no liability on injury or damage caused by products within TWB. Solely responsible by brand or manufacturer.

Taxes

Your total price will include the price of the product plus any applicable sales tax; such state and local sales tax is based on the shipping address and the sales tax rate in effect at the time you purchase the product. We will charge tax only in states where the goods sold over the internet is taxable.

International Use

We control and operate the Site from the United States. We make no representation that materials on the Site are appropriate or available for use outside the United States. If you choose to access this Site from outside the United States, you do so at your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

Limitation of Liability

These Terms are applicable to you upon your accessing the Site. These Terms, or any part of them, may be modified or terminated by TWB without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous, shall in all events survive any termination of these Terms and your use of the Site.

Notice

TWB may deliver notice to you by means of e-mail, a general notice on this Site, or by other reliable method.

Use of Site

Use of the Site for any illegal or unauthorized purpose is strictly prohibited.

Indemnification

You agree to indemnify, defend, and hold harmless TWB  its officers, directors, employees, agents, licensors and suppliers from and against all losses, liabilities, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms, or any activity related to use of the Site (including negligent or wrongful conduct) by you or any other person accessing the Site using your Internet account.

Privacy

Registration data and certain other information about you are subject to our Privacy Policy.

You understand that the technical processing and transmission of this Site may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

Third-Party Links

In an attempt to provide increased value to our visitors, TWB may link to sites operated by third parties. However, TWB as no control over these linked sites, all of which have separate privacy and data collection practices, independent of TWB. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, TWB seeks to protect the integrity of its Site and the links placed upon it and therefore requests any feedback on not only its own Site, but for sites it links to as well (including if a specific link does not work).

Shipping

Wrong Address: When checking out at twbox.net please be sure to double check the address and details for accuracy. You are responsible for all shipping charges incurred. Should a package be returned to TWB (return to sender) due to an incorrect address being provided at checkout, an additional re-shipping fee will be charged to re-ship your order or you may be charged to have your package re-shipped. Once your order is received at our facility, a representative will reach out to you to assist you with re-shipping your order. If you do not respond to this contact within 24 hours, a retail value refund (less the cost of shipping and a $15.00 restocking fee) will be issued to the customer card on file.

Should you refuse any item due to customer satisfaction, or late cancellation of any order, you can return your box, and all shipping charges plus a re-stocking fee of $15.00 will be deducted from the refund total issues. 

Should you receive the wrong order, or have missing items from your order, please contact customer service within 24 hours so we can assist you with this issue. You must save all packaging boxes, labels from your order as evidence when contacting customer service for any product/delivery issue. 

Customer is responsible for bringing all damaged/defective/missing/broken/etc. items to the attention of TWB during initial customer contact about the issue.  TWB will gladly assist with investigating and providing replacements and/or returns for all eligible items mentioned during initial contact.  However, once the initial ticket is closed and the issue has been resolved, should any additional items be brought to the attention of TWB after the first ticket is closed, Customer is responsible for all shipping charges incurred on any secondary shipments.

Shipping Carrier: Shipping carriers may differ at shipping. Example. If you select UPS you may receive USPS shipping. Changing shipping carriers on your order occur when: we are able to find faster shipping methods for your order, or when your selected shipping method is at higher cost than what you paid at checkout. If a lower cost shipping method was selected (compared to the shipping cost paid by the customer) you will be refunded for the difference in shipping cost. 

Free Shipping: When using code: FREESHIPPING for orders over $59, TWB reserves all rights to change shipping speed and/or shipping carrier. For example, if you select USPS priority, you might receive USPS ground select depending on weight and size of your order. If your shipping service, carrier, or speed is changed there will be no granted shipping compensations or refunds issued for any delays, or late delivery. In order to receive free shipping, you must use code FREESHIPPING at checkout. The FREESHIPPING code can only be used on its own. The FREESHIPPING code cannot be used on the same order with a coupon/discount/sale code. 

Same & Next Day Shipping: Same & Next Day Shipping are limited to business hours which are 9 AM - 5 PM PST Monday-Friday excluding Holidays.

1-2 day shipping only applies to business days. Saturday and Sunday are not business days. Holidays are not business days. 1-2 day shipping statement only applies when you select 1 or 2 day USPS or UPS shipping service at checkout. This also only applies after “next day shipping” as all orders take 1 business day to be processed. In order to receive 1-2 day shipping, you must select either USPS or UPS 1 or 2 day shipping service at checkout. 

Shipping Services selected by the customer at checkout that do not apply to “1-2 day shipping” are as stated below:

UPS GROUND

UPS 3 DAY SELECT

USPS FIRST CLASS 

USPS PARCEL SELECT GROUND 

USPS Priority (in some cases)

Additional Product Information

After your purchase of any product from this website, you must wash, rinse, and sanitize before use.Holiday candies will not be replaced or refunded if broken during shipping.

Product listings include terms and conditions declaring that colors/styles may vary depending on what is in stock and may not be eligible for a refund.

Due to shipping & safety regulations,  Clipper®️ Lighters are shipped with enough isobutane for one or two tests but will need to be filled for use.

Should Items be missing from your box/order, please reach out to customer service via the chat option on our website.

We Require: 

- Images of packaging your order came in (packaging provided by TWB) 

- Images of all products received

- Order Number

- Detailed Description of Items Received & Items Missing

Customer is responsible for bringing all damaged/defective/missing/broken/etc. items to the attention of TWB during initial customer contact about the issue.  TWB will gladly assist with investigating and providing replacements and/or returns for all eligible items mentioned during initial contact.  However, once the initial ticket is closed and the issue has been resolved, should any additional items be brought to the attention of TWB after the first ticket is closed, Customer is responsible for all shipping charges incurred on any secondary shipments.

 

Broken Items

Should any items arrive broken/defective, please reach out to customer service via the chat option on our website for assistance with a replacement.

We Require: 

- Order Number (not your tracking number)

- Images of packaging your order came in (packaging provided by TWB) 

- Close Up Image/Video of Broken area

- Regular Image/video of Entire Product 

- Detailed Description of broken item that matches the image/video provided

If glass arrives broken, you must contact customer service within 2 business days from the the day your package was delivered to be granted a Replacement. TWB does not offer Refunds for broken items, only Replacements.  TWB will not replace or refund items once they have been used.

If we do not receive image showing all broken pieces to display the full product, a replacement or refund will not be issued. 

All requests for replacements/refunds are subject to review by TWB. Should TWB determine that product has been used, it is not eligible for refunds/returns/replacements.

Customer is responsible for bringing all damaged/defective/missing/broken/etc. items to the attention of TWB during initial customer contact about the issue.  TWB will gladly assist with investigating and providing replacements and/or returns for all eligible items mentioned during initial contact.  However, once the initial ticket is closed and the issue has been resolved, should any additional items be brought to the attention of TWB after the first ticket is closed, Customer is responsible for all shipping charges incurred on any secondary shipments.

By entering this website, the customer understands that all details listed above must be followed completely and will not receive further assistance until they do so  

Misconduct Communication

Any inappropriate communication between TWB and its customers/influencers/affiliates will result in possible cancellation/refund of the order or collaboration agreement. 

Customer Misconduct consists of: profanity, swearing, cussing, demanding, etc.

TWB reserves the right cancel/refund and/or ban any customer or affiliate for any type of misconduct or inappropriate communication.

Affiliate Program

All affiliates or influencers agree to all terms & conditions on this website. TWB reserves the right to terminate any affiliate or influencer agreement at anytime for any given reason. TWB does not need to provide any influencer or affiliate any reason for a termination of contract or termination of affiliate/influencer agreement. 

All influencer and affiliates must agree and follow the Influencer Requirements stated on this page  to view all Influencer requirements, click here.

Flat rate paid influencers/promoters are not eligible for the affiliate ambassador program. 

Affiliates cannot refer themselves (use their own referral code or discount code for personal purchases).

Affiliates cannot earn commission on any wholesale purchases made through TWB.

View all Affiliate Ambassador Program details by clicking here.

Influencer Conduct & Communication Policy

Influencer agrees to adhere to professional and respectful conduct with TWB, TWB employees, and all TWB affiliates and associates. Professional and respectful conduct includes but is not limited to: allowing a reasonable amount of time for respectful business communication (a reasonable amount of time may be up to 1 business day but may be longer due to unexpected emergencies or delays); conducting all communication in a respectful manner that includes but is not limited to no cursing, no insults, no harassment, no threats, either emotional or physical, implied or direct. Influencer agrees that all aspects of TWB promotion and communication are to be kept private and confidential. Any unprofessional or disrespectful conduct by the Influencer or failure to adhere to the policy after the products for that content have been sent to the address of said Influencer will also result in a hard copy bill in the mail to pay for sent products and TWB will no longer have any payment obligation and/or responsibilities to the Influencer.

Slander & Libel Policy

Libel is defined as a defamatory statement that is written.  Slander is defined as a defamatory statement that is oral. Influencer agrees to refrain from any disparagement, defamation, libel, or slander of TWB, TWB employees, and TWB affiliates, and agrees to refrain from any tortious interference with the contracts and relationships of TWB. Any instance of libel or slander by the Influencer or failure to adhere to the policy will result in a hard copy bill in the mail to pay for sent products. Furthermore TWB will no longer have any payment obligation and/or responsibilities to the Influencer. Influencer also agrees to pay a $1,000 penalty to TWB for each instance of libel, slander, or defamation committed against TWB.

Contracts & Affiliates 

All and any influencer contracts may be canceled, ended, voided at anytime only if TWB should decide to end that contract. TWB can void a contract only if there is an affiliate program to offer in place of the flat rate contract. Should TWB end a flat rate contract with any influencer, TWB is not liable to continue the length of original contract as long as the affiliate program is offered in place for the remainder of the contract.

Any affiliates/influencers that have signed flat rate influencer contracts and/or affiliate program contracts agree to all Terms & Conditions on this website.

Flat rate promoters/influencers are not eligible for the Affiliate Program. Affiliates collecting commission via Affiliate Program generated referral sales 

TWB reserves the right to use, reuse, replicate, copy, repost, upload any content from any influencer, customer, or affiliate created with product from this website. 

TWB reserves the right to cancel/end/ban any registered affiliate(s) at anytime for any given reason. TWB is not required to notify the affiliate, or provide reasoning for canceling an affiliate(s) account. 

Affiliate Payouts:

Affiliate payouts are only sent via PayPal. Affiliates must select "PayPal" as their payment method under account settings in the affiliate portal, and enter their PayPal email address associated with their PayPal account. Failure to enter PayPal details will result in late or no payout for that affiliate for that given month. Payouts will not be made until  the affiliate has entered the correct PayPal details. TWB is and will not be responsible or liable for contacting/reminding any affiliates to enter their PayPal Payout details. The affiliate is 100% responsible for entering their Payout PayPal details and understands that they will receive no payout until the following month after the PayPal payout details have been saved under the affiliates account settings within their affiliate portal account. Directions on how to enter PayPal payout details can be found here.

Affiliate Payout: 15% of order net sale amount

Affiliates will have access and custom log in to an affiliate portal where they can track all sales generated, along with total % of commission. 

Payouts are paid via PayPal only.

Customers must use your custom affiliate link in order for your affiliate account to generate and capture your payout percentage commission amount.   

Payout definition: 15% of the orders sale amount (does not include % of shipping cost)

Payouts are issued within the 1st-5th of each month.

Payout commission balance must be at a minimum of $10.00. Should commission balance be lower than $10.00, the balance will remain as is until the commission balance reaches $10.00 or more. Payout payments will not be released until the commission balance is $10.00 or higher.

Affiliate accounts that are inactive for 30+ days: commission % earnings will change to 1% commission per order/sale generated  

All affiliate payout terms + conditions can be changed by TWB without notice at any given time. 

Affiliates must follow all Affiliate Influencer Guidelines. See all Affiliate Influencer Guidelines by clicking here.

Additional Terms:

Fraudulent orders: Should an order be flagged by the customers banking institution as “fraudulent” and is canceled/refunded, the order will be deducted from affiliate's generated net sales for that month.

Flat rate paid promoters are not eligible for the Affiliate program.

Payout payment method carrier transaction rates may apply.

By signing up for the Affiliate Ambassador Program, you agree to follow all the following:

1. Affiliate Ambassador Program Details (on this page)

2. Terms & Conditions (on this website)

3. Affiliate Influencer Guidelines (on this website)

Monthly Payout:

After your account is set up, add your payment method. 

1. Log into your Affiliate Dashboard 

2. Click "Account"

3. For Payment Method select "PayPal"

4. In Details enter your PayPal email address associated with your PayPal Account. 

Failure to follow specific PayPal set up instructions stated above will result in a delay of affiliate payout. Payouts will not be attempted until PayPal settings are completed exactly as stated above. 

Rewards Points

Rewards points are added to your account only if you are logged in while placing an order. Order placed outside of your account will not be re-added after purchase for any reason. Rewards points cannot be combined with any discount code for any order. 

Ensure you copy and paste your reward coupon code to ensure you don’t lose the code after redeeming your points.

Miscellaneous

Your use of the Site is governed in all respects by the laws of the state of California, USA, without regard to choice of law provisions, except to the extent that federal law applies. These Terms evidences a transaction involving interstate commerce, and the United States Arbitration Act shall apply in all cases and govern the interpretation and enforcement of the arbitration rules and arbitration proceedings. Any claims arising out of, relating to, or connected with these Terms or your use of the Site and TWB's services must be asserted individually in binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules and the AAA Supplementary Procedures for Consumer-Related Disputes.

The arbitrator shall not conduct any form of class or collective arbitration nor join or consolidate claims by or for individuals. The Arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforce ability or formation of these Terms including, but not limited to, any claim that all or any part of these Terms is void or voidable. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

There are only two exceptions to this arbitration agreement. First, if we reasonably believe that you have in any manner violated or threatened to violate our intellectual property rights, you agree that we would be irreparably harmed by such violation or use and that we may seek injunctive or other appropriate relief in any court of competent jurisdiction. Second, any claim of $500 or less may, at the option of the claiming party, be resolved in small claims court in Orange County, California, if the claim and the parties are within the jurisdiction of the small claims court. By agreeing to these Terms, you hereby irrevocably waive any right you may have to a court trial (other than small claims court) or to serve as a representative, as a private attorney general, or in any other representative capacity, or to participate as a member of a class of claimants, in any lawsuit, arbitration or other proceeding filed against us and/or related third parties.

You acknowledge that this means that you may not have access to a court or jury.

Any cause of action or claim you may have with respect to the Site must be commenced within one (1) year after the claim or cause of action arises or is barred forever. Failure to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right.

These Terms constitute the entire agreement between you and TWB with regard to your use of the Site. Neither the course of conduct between the parties nor trade practice shall act to modify any of these Terms. TWB may assign its rights and duties under this Agreement to any party at any time without notice to you.

If you do not agree with the terms stated above please exit this site now.

Questions: Should you have any questions regarding these Terms you may contact us via the chat feature on our website.

FAQ

When will my order be shipped?

Next business day!

Where is my tracking number?

Your tracking number will be emailed to you within 1 business day.

How long is shipping?

On average 2-3 business days, but you may select different shipping speeds at checkout.

Do I need to show my ID?

No. You agree you are 21+ when you enter the website.

Can I return my order?

Yes. View our Refund Policy for more details.

Do you ship to my state?

Yes, we ship to every state in the US

What if my glass arrives broken?

We will replace it! Contact us via the chat option and we will do everything we can to make it right.

Do you ship to Canada or other countries?

Unfortunately we currently on ship within the US. Follow us on Instagram to find out when we start shipping internationally @twbglass

Cancel my subscription?

We are NOT a subscription so there is nothing to cancel!

Cancel and refund my order?

Chat with us to have your order canceled and refunded.

We can change anything about an order BEFORE it ships! Once you receive a shipment confirmation, there's nothing we can do to change your order!

HELP! I messed up my address!

QUADRUPLE CHECK YOUR ORDER CONFIRMATION EMAIL AND CONTACT US VIA THE CHAT OPTION ON OUR WEBSITE ASAP!

We can change anything about an order BEFORE it ships! Once you receive a shipment confirmation, there's nothing we can do to change your order!