My order states “delivered” but it’s not here yet?
It says my package was delivered but it’s not here yet?
If you were notified that your package/order was delivered by USPS or UPS but you cannot find your order:
- Contact your nearest USPS or UPS location either in person or by phone and provide them with your tracking number. (It's possible that your package is stored at your nearest USPS/UPS location.)
- Contact USPS directly at 1 800 275 8777 and provide them with your tracking number. Or call UPS directly at 1 800 742 5877 and provide them with your tracking number.
Contacting the shipping carrier is the best option to locate your package when tracking states that your package has been delivered.
USPS • 1 (800) 275 8777
UPS • 1 (800) 742 5877
Lost or Stolen Packages:
If you believe that your package was stolen, we suggest contacting your local authorities. We do not reship or refund orders that have been confirmed delivered via the USPS/UPS tracking link.
USPS Statement for “Delivered” notification:
