Missing Items

Should Items be missing from your box/order, please reach out to customer service at support@theweedbox.net

We Require: 

- Images of packaging your order came in (packaging provided by TWB) 

- Images of all products received

- Order Number

- Detailed Description of Items Received & Items Missing

If items are missing from your order, you must contact customer service within 1 business day from the the day your package was delivered to be granted a Replacement.

Customer is responsible for bringing all damaged/defective/missing/broken/etc. items to the attention of TWB during initial customer contact about the issue.  TWB will gladly assist with investigating and providing replacements and/or returns for all eligible items mentioned during initial contact.  However, once the initial ticket is closed and the issue has been resolved, should any additional items be brought to the attention of TWB after the first ticket is closed, Customer is responsible for all shipping charges incurred on any secondary shipments.