FREE SHIPPING Terms + Conditions

Free Shipping for all orders over $59 when you use code: FREESHIPPING

Q: Can I use a discount code and free shipping together? 
A: Free shipping code cannot be used at the same time as discount/sale coupon codes. 

Q: I selected priority mail when checking out with free shipping. 
A: When using the free shipping code to receive free shipping over $59, the customers shipping carrier selection and speed may be changed. Although the customer is able to select a shipping carrier and speed, this does not grantee that the customer will receive that same shipping carrier/speed on that order. 

Q: I ordered over $59 and did not receive free shipping?
A: If an order was placed with a discount/sale code, the customer will not be able to also receive free shipping or add an additional code to that order  

Q: Can I get a refund if my shipping is delayed or slow? 
A: No refunds on shipping and/or product costs will be granted at anytime when using code FREESHIPPING. 

Code FREESHIPPING must be entered at checkout to an order over $59 to be eligible for free shipping. 

 

FAQ

When will my order be shipped?

Next business day!

Where is my tracking number?

Your tracking number will be emailed to you within 1 business day.

How long is shipping?

On average 2-3 business days, but you may select different shipping speeds at checkout.

Do I need to show my ID?

No. You agree you are 21+ when you enter the website.

Can I return my order?

Yes. View our Refund Policy for more details.

Do you ship to my state?

Yes, we ship to every state in the US

What if my glass arrives broken?

We will replace it! Contact us via the chat option and we will do everything we can to make it right.

Do you ship to Canada or other countries?

Unfortunately we currently on ship within the US. Follow us on Instagram to find out when we start shipping internationally @twbglass

Cancel my subscription?

We are NOT a subscription so there is nothing to cancel!

Cancel and refund my order?

Chat with us to have your order canceled and refunded.

We can change anything about an order BEFORE it ships! Once you receive a shipment confirmation, there's nothing we can do to change your order!

HELP! I messed up my address!

QUADRUPLE CHECK YOUR ORDER CONFIRMATION EMAIL AND CONTACT US VIA THE CHAT OPTION ON OUR WEBSITE ASAP!

We can change anything about an order BEFORE it ships! Once you receive a shipment confirmation, there's nothing we can do to change your order!