Customer Service
Customer Service: Click the “Chat with us” Bubble
Marketing/Promotions: support@theweedbox.net
FAQ
When will my order be shipped?
Next business day!
Where is my tracking number?
Your tracking number will be emailed to you within 1 business day.
How long is shipping?
On average 2-3 business days, but you may select different shipping speeds at checkout.
Do I need to show my ID?
No. You agree you are 21+ when you enter the website.
Can I return my order?
Yes. View our Refund Policy for more details.
Do you ship to my state?
Yes, we ship to every state in the US
What if my glass arrives broken?
We will replace it! Contact us via the chat option and we will do everything we can to make it right.
Do you ship to Canada or other countries?
Unfortunately we currently on ship within the US. Follow us on Instagram to find out when we start shipping internationally @twbglass
Cancel my subscription?
We are NOT a subscription so there is nothing to cancel!
Cancel and refund my order?
Chat with us to have your order canceled and refunded.
We can change anything about an order BEFORE it ships! Once you receive a shipment confirmation, there's nothing we can do to change your order!
HELP! I messed up my address!
QUADRUPLE CHECK YOUR ORDER CONFIRMATION EMAIL AND CONTACT US VIA THE CHAT OPTION ON OUR WEBSITE ASAP!
We can change anything about an order BEFORE it ships! Once you receive a shipment confirmation, there's nothing we can do to change your order!