Refund Policy

Refund Processing Time:

• Refunds take 2-7 business days to reflect back into the customers bank account. 

Refunds 

TWB does not refund or re ship orders for the following:

• Customer enters wrong shipping address at checkout. 
• If you entered the wrong shipping address at checkout, your shipping address can only be changed/updated before the order is shipped. After the order is shipped, he customer is 100% liable for loss of product being shipped to incorrect address, entered by customer at checkout. 
• Customers who enter the wrong shipping address at checkout are not eligible to have their order refunded or re shipped. The Weed Box is not at all liable or required to have e ship or refund that order. 

Return My Order:
If you are not satisfied with the contents of your box, you have 48 hours from the day of delivery to request a Retail Value Refund as long as:

• Box contents are in perfect condition, nothing is used, altered or missing when returned to TWB. 
• If products are damaged during return shipment, you are responsible for those products and they are not eligible for return.
• If any products are used in images provided showing broken item, that order will not be eligible for refund/return's.

A retail value refund is the amount paid for products. When receiving a retail value refund, this means the customer will not be refunded for the shipping cost. For example, if a customer orders a bong that cost $10, and shipping cost was $5, the total of the order would be $15. A retail value refund of this example order would only be $10 (less any discounts/promotions). After TWB has shipped out an order, the shipping cost is no longer eligible to be refunded. 

If all products are received by us in good condition, you will then be issued a Retail Value Refund.  This means:

• Refunds will be issued for only the retail cost of the box, less any discounts you received during checkout.
• You are responsible for all postage and shipping charges incurred for the order.  This includes both original and return shipping costs.

You are responsible for obtaining return shipping should you choose to return your box. You may request a return label from TWB to be emailed to you, but the charges for this label will be deducted from your Retail Value Refund.

When we receive the box, TWB will issue you a Retail Value Refund for the retail value of the box, less any discounts received during checkout, and minus a $15 restocking fee. 

• You have 48 hours from the day of delivery to request a return.   
• TWB does not refund postage due to USPS and/or UPS delays.
• TWB does not refund orders due to USPS and/or UPS delays.
• TWB does not refund or replace packages that have been confirmed by the USPS and/or UPS delivered to the address provided at checkout.
• TWB does not refund or replace products that are confirmed as "In Transit" or "Out for Delivery" by USPS and/or UPS.
• TWB is not responsible for any shipping delays incurred due to any changes in shipping instruction as requested by the customer after order has been fulfilled and/or shipped by TWB.
• TWB does not provide any refunds until the product has been either returned to us or confirmed as lost in transit by either USPS and/or UPS.
• Used glass items are not eligible for refunds/returns/replacements.
• If glass arrives broken, you must contact customer service within 1 business day from the the day your package was delivered to be granted a Replacement. TWB does not offer refunds for broken items, only Replacements.

Wrong Address Entered At Checkout

• All customers enter their shipping address at checkout. The customer is responsible for entering the correct shipping address at checkout, and is 100% liable if the wrong shipping address is entered at checkout.
• Should an order be “returned to sender”, or “not delivered” (via tracking link) due to the customer entering the wrong address at checkout, the order will be canceled. When said order is canceled, the customer will receive a retail value refund. The customer agrees that in any case of entering the wrong address at checkout, they will not receive any type of refund for the cost of shipping  
• What is a retail value refund? A retail value refund is the amount paid for products. When receiving a retail value refund, this means the customer will not be refunded for the shipping cost. For example, if a customer orders a bong that cost $10, and shipping cost was $5, the total of the order would be $15. A retail value refund of this example order would only be $10 (less any discounts/promotions). After TWB has shipped out an order, the shipping cost is no longer eligible to be refunded.
• All customers that either enter or order from this website agree to all policies stated above and understands they will not be refunded for shipping cost in said situation of failed delivery  

Received Wrong Item

• Should you have received the wrong item on your order you must return the item in order to receive the correct product you purchased. We will issue a return label which is sent to your email. When you return the wrong item, you must ensure the product is packed properly so it does not break during shipping when it’s on its way back to us. Should you return the item back to us in broken, used, or missing pieces/parts, you will no longer be eligible to have your original (correct) item sent out to you, and you will not be eligible for any type of refund. By ordering from this website, you agree to all of these terms via our refund policy.

Stolen Packages

• TWB does not refund or replace packages that have been stolen after confirmed delivered to the (address provided at checkout) by the USPS and/or UPS.
• If your package has been stolen after confirmed USPS and/or UPS delivery to your address, TWB encourages you to file a report with your local authorities.

Shipping Carriers

• In order for your order to be considered "lost" or "lost in the mail" or "lost in transit" your tracking will need to have no tracking updates for 7 business days. If your tracking has not had a tracking update for at minimum 7 business days, TWB can then assist with a "lost in transit" order. No orders will be re shipped or refunded before 7 business days have occurred after the last tracking update.

If USPS or UPS reports your order as “lost” or “lost in the mail” via tracking, TWB will provide you with the following options:

• Re-Ship Order
• Store Credit (Gift Card) with additional credit than what was spent
• Issue a full refund

Shipping Delays

TWB does not issue refunds for all of the following:

• Delayed shipping, slow shipping, orders arriving later than expected

If your tracking states DELIVERED but it’s not there, you must contact USPS or UPS directly as TWB is not responsible for stolen packages. The customer may file a claim with USPS or UPS. 

Find out more about our terms and conditions on our shipping carriers by clicking here

Checkout

• TWB is not responsible for the customer accidentally entering the wrong address at checkout. Should a customer enter the wrong address, and the order has already been shipped, TWB cannot change the address or refund that order. By ordering on this website, all customers agree that they are responsible for entering an incorrect address at checkout. Please see “Shipping Carriers” section for further details on contacting shipping carriers. 

 

Identity Verifications

• Should you receive an email to verify your identity due to your order being flagged as fraud, your order will experience a shipping delay. Although our orders ship next business day, any orders that need to be verified due to a fraud warning will not be shipped until the following business day after we received the three identity verification documents requested. 

 

Discounts, Sales, & Promotions

• If a customer forgot to enter a coupon code, forgot to apply a promotion, forgot to select free shipping, or forgot to apply any type of promotion/sale/discount, TWB does not allow refunds to replace the order. TWB cannot apply a discount code or any type of promotion after an order has been placed. Customer agrees to this policy by placing any order on this website  

Return Labels

• Any return labels issued must be paid for by the customer  TWB does not offer any free return labels, unless the customer received the wrong product at fault of TWB. If you are returning your order because you’ve decided you no longer want the order, you may request a return label. Any return label issued will be deducted from the cost of the retail value refund.

Save Your Packaging 

• Should you receive the wrong order, or have missing items from your order, please contact customer service within 24 hours so we can assist you with this issue. You must save all packaging, boxes, labels, etc. from your order as evidence when contacting customer service for any product/delivery issue. 
• Should Items be missing from your box/order, please reach out to customer service chat

We Require: 

• Images of packaging your order came in (packaging provided by TWB) 
• Images of all products received
• Order Number
• Detailed Description of Items Received & Items Missing

Returns & Replacements

• Only 1 replacement/reshipment per order. Should you receive a broken product, and we ship you a replacement, no other replacements will be shipped out after the first replacement shipping. Example: if your bong arrived broken, and TWB is only informed about the broken bong, we will ship that bong replacement. After the bong replacement has been shipped, the customer will not receive further replacements for additional broken items from that same original order.
• Customer is responsible for bringing all damaged/defective/missing/broken/etc. items to the attention of TWB during initial customer contact about the issue.  TWB will gladly assist with investigating and providing replacements and/or returns for all eligible items mentioned during initial contact.  However, once the initial ticket is closed and the issue has been resolved, should any additional items be brought to the attention of TWB after the first ticket is closed, Customer is responsible for all shipping charges incurred on any secondary shipments.

Broken Items

TWB does not issue refunds for the following:

• Items reported broken after 2 business days from the day the order was delivered
• Bongs that have been used
• Bongs that are not dry, and show any form of fog, residue, water, ect..

Closure

• All customers that order from TWB iweedbox.com agree that they completely understand the entire Refund Policy on this page. By entering this website and/or checking out on this website, the customer agrees to all terms on this page, along with TWB Terms + Conditions.